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AI neural network visualization, illustrating the Agent Autonomous: Customer Service Microsimulation
AI RiskTeam

Agent Autonomous: Customer Service

Built with Evoke Security and Jason Rebholz
At a glance

Agent Autonomous: Customer Service is a simulation from iluminr in the AI Risk category for Data & AI, Technology & Security and Risk. It tests how your team protects aI-enabled customer services, with indicative mapping to NIST AI RMF, EU DORA and SEC Cyber Disclosure Rule.

Developed to explore the adoption of Agentic AI as part of a severe but plausible threat impacting a Critical Operation.

What it tests

  • Identify key governance requirements for Agentic AI.
  • Validate impact thresholds for a Critical Operation / Important Business Service.
  • Validate communication strategy for reportable incidents.

How you can run it

MicrosimulationRun as a team in a shared event room.
Full-Scale SimulationExtend it across teams, functions and partners.
Expert-FacilitatedOur team designs and runs it with you.

Questions about Agent Autonomous: Customer Service

What does Agent Autonomous: Customer Service test?

Agent Autonomous: Customer Service tests whether your team can identify key governance requirements for Agentic AI, validate impact thresholds for a Critical Operation / Important Business Service and validate communication strategy for reportable incidents.

Who should take Agent Autonomous: Customer Service?

Agent Autonomous: Customer Service is designed for Data & AI, Technology & Security, Risk, Compliance, Legal, Executive & Board, Chief AI Officer, AI Governance & Ethics and Model Risk Management.

Which regulations and standards does Agent Autonomous: Customer Service support?

Agent Autonomous: Customer Service supports testing expectations in NIST AI RMF, EU DORA, SEC Cyber Disclosure Rule, UK Consumer Duty, MAS TRM Guidelines, Interagency Third-Party Guidance, EBA ICT & Security Risk Guidelines, ISO 27001, NIST SP 800-53, ISO 22398 and NIST SP 800-84. Mapping is indicative, so confirm scope against your own obligations.

Can Agent Autonomous: Customer Service be run individually or as a team?

It runs as a team exercise in a shared event room. It can also be extended into a full-scale simulation across teams and partners.

Can we customize Agent Autonomous: Customer Service?

Yes. You can tailor the roles, plans, critical services, injects and objectives in the iluminr builder, or have our team customize it for you.

How do we get access to Agent Autonomous: Customer Service?

Request it from this page. If you are an iluminr customer, we will set up access in your account. If not, we will contact you and either provide access or facilitate it for you.

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