Claims Surge: Severe Weather is a simulation from iluminr in the Natural Hazards & Climate category for Business Continuity, Operations and Crisis Management. It tests how your team protects branch, contact center & claims, with indicative mapping to OCC / Fed / FDIC Sound Practices, FFIEC BCM Handbook and UK PS21/3 Operational Resilience.
Prolonged severe weather drives widespread power outages, sparking a surge of storm-related claims that overwhelm triage teams and push systems beyond capacity. Respond to compounding severe but plausible event causing significant impacts to a critical operation.
What it tests
- Validate awareness of triggers and escalation process for incidents involving a Critical Operation / Important Business Service.
- Validate impact thresholds for a Critical Operation / Important Business Service.
- Validate minimum service levels for a Critical Operation / Important Business Service.
- Identify contingency strategies for managing material risks impacting a Critical Operation / Important Business Service.
How you can run it
Questions about Claims Surge: Severe Weather
What does Claims Surge: Severe Weather test?
Claims Surge: Severe Weather tests whether your team can validate awareness of triggers and escalation process for incidents involving a Critical Operation / Important Business Service, validate impact thresholds for a Critical Operation / Important Business Service and validate minimum service levels for a Critical Operation / Important Business Service.
Who should take Claims Surge: Severe Weather?
Claims Surge: Severe Weather is designed for Business Continuity, Operations, Crisis Management, People & HR and Executive & Board.
Which regulations and standards does Claims Surge: Severe Weather support?
Claims Surge: Severe Weather supports testing expectations in OCC / Fed / FDIC Sound Practices, FFIEC BCM Handbook, UK PS21/3 Operational Resilience, APRA CPS 230, ISO 22301, Basel Principles for Operational Resilience, MAS BCM Guidelines, ISO 22320, ISO 22316, AU SOCI Act, US NIPP, SEC Regulation SCI, CPMI-IOSCO PFMI, ISO 22398 and NIST SP 800-84. Mapping is indicative, so confirm scope against your own obligations.
Can Claims Surge: Severe Weather be run individually or as a team?
Both. Play it individually with feedback on every decision, or run it as a team in a shared event room.
Can we customize Claims Surge: Severe Weather?
Yes. You can tailor the roles, plans, critical services, injects and objectives in the iluminr builder, or have our team customize it for you.
How do we get access to Claims Surge: Severe Weather?
Request it from this page. If you are an iluminr customer, we will set up access in your account. If not, we will contact you and either provide access or facilitate it for you.
